Since 2002, ePerformax Contact Centers & BPO, a PCG Company,
has been building strategic partnerships with Fortune 500 companies
to support their English-speaking customers in the U.S.,
Canada and Australia using voice, email and chat. These interactions
include customer service, inbound sales and cross-selling, product/service
technical support, website navigation support and outbound data verification,
along with non-voice back office processing activities to support our clients’
comprehensive outsourcing requirements.
With a culture based in business analytics and built around a proprietary,
Six Sigma based Performance Maximization Model, ePerformax has managed its
growth carefully in order to provide its clients with “best-in-class customer
care” and the highest levels of performance. Each and every ePerformax client
shares our desire to use business analytics to leverage their data in key sales
and marketing decisions, as well as, process improvements to improve efficiency
and reduce costs.
ePerformax firmly believes the Philippines – the third largest English speaking
country in the world with a service orientation second to none – is by far the best
choice for customer engagement, customer care and service-oriented sales. Our success
to date in outperforming other global contact centers has reinforced this belief and
as a result, ePerformax continues to focus on growth and expansion in the Philippines,
which will be fueled by organic growth from existing clients and new clients with whom
we partner to become a virtual extension of their customer service organization.
As a Performance Consulting Group Company, we are WBE certified through the Women’s Business Enterprise National
Council (WBENC). We recognize the commitment by corporations and government agencies to
fostering supplier/vendor diversity programs by including women-owned business among their
vendors and with our WBE certification can add diversity to our partners’ supply chains.
Call Center Week Excellence Awards
ePerformax was honored for its excellence and innovation in the customer service industry as Runner Up for Best Learning and Development Program at the 15th Annual Call Center Week in Las Vegas! The 2014 Call Center Week Excellence Awards honor, recognize and promote the most innovative call center solutions over the past year. The awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions.
Gary Wheeler, VP Business Development
Rob Mullin, VP Business Development