ePerformax currently handles customer service interactions via phone, email and
chat for a select group of Fortune 500 companies. Each of our clients is unique
and has selected ePerformax as their outsourcing partner because of our proven
ability and continuous commitment to providing superior customer service.
Our processes for program implementation, recruitment, training development,
training facilitation and performance management, which are tailored to each
program through a highly collaborative effort with our client, are designed in a
way to establish a virtual extension of the client's customer service operation.
ePerformax has primarily focused our operations in the areas of:
ePerformax has primarily focused our operations in the areas of:
- inbound customer care
- inbound sales and cross seling
- website technical support
- email and chat collection and verification
- 3rd party quaility assurance
- email correspondence services
- payment processing – data entry services
- change of address services
- automated credit disputes verification
- credit balance refunds
And, finally, in the health care industry, ePerformax is experienced in recruiting, hiring and training Filipino nurses, including those
with clinical experience, to handle a multitude of patient care and back office processing services in the healthcare industry, including
supporting nurse practitioners and doctors involved in geriatric care. We are experienced at providing BPO services that include:
- triage phone support for health care facilities
- creating users, patients and levels of access in client system
- scheduling appointments for the nurses and doctors
- chart abstracting
- keying lab results
- refilling prescriptions
- creating daily chart notes
- creating and sending email updates to family and other designated persons