20 Years of Finance & Payment System Experience
At EPX, we provide contact center support built on security, accuracy, and compliance. Our teams handle everything from account questions to fraud investigation with consistency and care. Every interaction follows strict data protection standards to maintain trust and processing integrity.
- Security
- Accuracy
- Compliance
Security & Compliance at the Core
Security, compliance, and transparency guide every process and interaction. Our data handling and operational practices are supported by globally recognized standard certifications.
Health Insurance Portability and Accountability Act (HIPAA) Compliance
American Institute of Certified Public Accountants (AICPA) System and Organization Control (SOC) Compliance
Our Capabilities
We support financial institutions and payment providers with efficient, complaint customer and transaction support.
Customer Care and Account Support
With more than 20 years supporting banks, fintechs, and payment platforms, we understand the regulatory, operational, and customer challenges that define the financial services environment.
Fraud Detection and Management
We monitor and assess suspicious activity early to help reduce losses, protect accounts, and maintain confidence in your services.
First-Party Collections
Our team manages early-stage collections with professionalism and empathy to increase recovery while maintaining positive customer rapport.
Credit Evaluations and Card Services
We handle application reviews, limit adjustments, and card account maintenance to streamline operations and support cardholder needs.
Inbound Telemarketing and Membership Sales
We convert inbound interest into ongoing engagement through clear, consultative conversations that support membership and product growth.
Why Partner with EPX?
Choosing the right contact center partner means working with a team that understands the challenges of finance and payments, from compliance requirements to customer trust.
