What to Look for in an Outsourcing Partner
2020 was interesting, to say the least, for companies providing omnichannel support to their customers around the globe. The COVID-19 global pandemic ...
ePerformax Proudly Ranks #203
ePerformax Contact Centers & BPO proudly ranks #203 in the recently published Global Outsourcing Firm (BPO) Index: The OA500 2023. This objective an...
DominKnow | ONE wins coveted Gold Award for “Best Advance in Content Management Technology"
ePerformax partnered with dominKnow | ONE to develop an e-Learning project for an employee personal development program. The project had an 87% ROI...
ePerformax has always considered itself to be the #BestPlaceToWork in the Philippines, and now it's official! We've been named one of the "Philippines...
FLIPPING THE SCRIPT
Some would consider call centers a necessary evil. Not Teresa Hartsaw. She sees them as an opportunity
Don't Trade Quality For Cost Savings
Outsourcing has always been a strategic cost solution, but so often those savings disappear in the clouds of angry customers, language barriers, and v...
Agile Management Delivers What Others Cannot
This article highlights how embedded agile management principals helped us implement Work from Home (WFH) solutions for our clients.
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