ePerformax Resources
What to Look for in an Outsourcing Partner

2020 was interesting, to say the least, for companies providing omnichannel support to their customers around the globe. The COVID-19 global pandemic ...

#BESTPLACETOWORK
#BESTPLACETOWORK

ePerformax has always considered itself to be the #BestPlaceToWork in the Philippines, and now it's official! We've been named one of the "Philippines...

FLIPPING THE SCRIPT
FLIPPING THE SCRIPT

Some would consider call centers a necessary evil. Not Teresa Hartsaw. She sees them as an opportunity

Don't Trade Quality For Cost Savings
Don't Trade Quality For Cost Savings

Outsourcing has always been a strategic cost solution, but so often those savings disappear in the clouds of angry customers, language barriers, and v...

Agile Management Delivers What Others Cannot
Agile Management Delivers What Others Cannot

This article highlights how embedded agile management principals helped us implement Work from Home (WFH) solutions for our clients.

Signs It’s Time Your Business Needs to Outsource
Signs It’s Time Your Business Needs to Outsource

You’re growing fast. You’ve received an influx of funding. Taking care of customers is stretching your current staff because growth is outpacing the s...

Make CX Effortless with Human-Technology Partnerships
Make CX Effortless with Human-Technology Partnerships

Whether your reps are onsite or working from home, you can make CX effortless with “Human-Technology Partnerships.”

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