What to Look for in an Outsourcing Partner
2020 was interesting, to say the least, for companies providing omnichannel support to their customers around the globe. The COVID-19 global pandemic ...
#BESTPLACETOWORK
ePerformax has always considered itself to be the #BestPlaceToWork in the Philippines, and now it's official! We've been named one of the "Philippines...
FLIPPING THE SCRIPT
Some would consider call centers a necessary evil. Not Teresa Hartsaw. She sees them as an opportunity
Don't Trade Quality For Cost Savings
Outsourcing has always been a strategic cost solution, but so often those savings disappear in the clouds of angry customers, language barriers, and v...
Agile Management Delivers What Others Cannot
This article highlights how embedded agile management principals helped us implement Work from Home (WFH) solutions for our clients.
Signs It’s Time Your Business Needs to Outsource
You’re growing fast. You’ve received an influx of funding. Taking care of customers is stretching your current staff because growth is outpacing the s...
Make CX Effortless with Human-Technology Partnerships
Whether your reps are onsite or working from home, you can make CX effortless with “Human-Technology Partnerships.”
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