May 7, 2021
DON’T TRADE QUALITY FOR COST SAVINGS
Outsourcing has always been a strategic cost solution, but so often those savings disappear in the clouds of angry customers, […]
March 12, 2021
AGILE MANAGEMENT DELIVERS WHAT OTHER VENDORS CANNOT
This article highlights how embedded agile management principals helped us implement Work from Home (WFH) solutions for our clients. “The ePerformax team made […]
January 27, 2021
Signs It’s Time Your Business Needs to Outsource
You’re growing fast. You’ve received an influx of funding. Taking care of customers is stretching your current staff because growth is outpacing the support you can […]
January 20, 2021
Make CX Effortless with Human-Technology Partnerships
Whether your reps are onsite or working from home, you can make CX effortless with “Human-Technology Partnerships.” Here are some […]
January 14, 2021
CASE STUDY | Tailoring Client’s Training to Filipino Culture Drives Positive Results
At ePerformax we use our proprietary Performance Maximization (PMax) Model, an integrated quality management system, to identify, capture, and record business intelligence and use […]
January 6, 2021
What to Look for in an Outsourcing Partner
2020 was interesting, to say the least, for companies providing omnichannel support to their customers around the globe. The COVID-19 […]
