FLIPPING THE SCRIPT
Teresa Hartsaw, president and CEO of ePerformax, has revolutionized the purpose and potential of call centers. Some would consider call […]
DON’T TRADE QUALITY FOR COST SAVINGS
Outsourcing has always been a strategic cost solution, but so often those savings disappear in the clouds of angry customers, […]
AGILE MANAGEMENT DELIVERS WHAT OTHER VENDORS CANNOT
This article highlights how embedded agile management principals helped us implement Work from Home (WFH) solutions for our clients. “The ePerformax team made […]
Signs It’s Time Your Business Needs to Outsource
You’re growing fast. You’ve received an influx of funding. Taking care of customers is stretching your current staff because growth is outpacing the support you can […]
Make CX Effortless with Human-Technology Partnerships
Whether your reps are onsite or working from home, you can make CX effortless with “Human-Technology Partnerships.” Here are some […]
CASE STUDY | Tailoring Client’s Training to Filipino Culture Drives Positive Results
At ePerformax we use our proprietary Performance Maximization (PMax) Model, an integrated quality management system, to identify, capture, and record business intelligence and use […]
