May 7, 2021
DON’T TRADE QUALITY FOR COST SAVINGS
Outsourcing has always been a strategic cost solution, but so often those savings disappear in the clouds of angry customers, […]
May 7, 2021
Outsourcing has always been a strategic cost solution, but so often those savings disappear in the clouds of angry customers, […]
March 12, 2021
This article highlights how embedded agile management principals helped us implement Work from Home (WFH) solutions for our clients. “The ePerformax team made […]
January 27, 2021
You’re growing fast. You’ve received an influx of funding. Taking care of customers is stretching your current staff because growth is outpacing the support you can […]
January 20, 2021
Whether your reps are onsite or working from home, you can make CX effortless with “Human-Technology Partnerships.” Here are some […]
January 14, 2021
At ePerformax we use our proprietary Performance Maximization (PMax) Model, an integrated quality management system, to identify, capture, and record business intelligence and use […]
January 6, 2021
2020 was interesting, to say the least, for companies providing omnichannel support to their customers around the globe. The COVID-19 […]